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All business is a conversation. Whatever the nature of your organization, business is conducted through communication and the better the communication, the more effective the business. Participants on this programme will return with a broad new range of communication skills which will make them more effective in the communication and conversation that is the lifeblood of your business.
The Art of Non-Verbal communication
·Oculesics (eye contact and gaze)
The Art of communication in meetings
·Communicating effectively in meetings
·Being seen and heard
·Questioning the dominant person
·Getting your point across
The art of written communication
·Assessing your target audience
·Structuring your writing
·Avoiding some common pitfalls
·Getting your message across
The art of presentation
·Presenting to any size of audience
·Your best visual aid – you!
·Calming your nerves, using anchoring
·Making your points
The art of persuasion and conflict management
·A model for persuasion – head and heart, push and pull
·A model for conflict management
The art of reading people
·Developing your sensory awareness
The art of verbal communication
·Using your voice
·Active and passive vocabulary
·Language and influence
FOR WHOM: Managers/Supervisors and Senior Customer Service Staff, Secretaries, Admin Personnel, Marketers, Sales Representatives in various segments of the organization in both the Public and Private Sectors.
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
|What you'll learn||Participants on this programme will return with a broad new range of communication skills which will make them more effective in the communication and conversation that is the lifeblood of your business.|
|Venue||Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba - Lagos.
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|Starts On||17 Oct 2017|
|Ends On||20 Oct 2017|
|Registration Closes||17 Oct 2017|
Pay ₦105000 for this Training