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Communication And Interpersonal Skills Workshop

0 person is attending    0 Views    Management    ₦105000   

OBJECTIVE

This workshop is designed to increase the skills of personnel across a range of disciplines. The workshop identifies and examines the key components of the role and within each element, builds up a range of approaches and techniques for operating an efficient office or support team.

 

Course Outline:

Verbal Communication Skills

§     Listening and Hearing: They Aren’t the Same Thing

§     Asking Questions

§     Communicating with Power

Non-Verbal Communication Skills

§     Body Language

§     The Signals You Send to Others

§     It’s Not What You Say, It’s How You Say It

Making Small Talk and Moving Beyond

§     The Four Levels of Conversation

Moving the Conversation Along

§     Asking for Examples

§     Using Repetition

§     Using Summary Questions

§     Asking for Clarity and Completeness

Influencing Skills

§     Seeing the Other Side

§     Building a Bridge

§     Giving In Without Giving Up

Bringing People to Your Side

§     A Dash of Emotion

§     Plenty of Facts

§     Bringing It All Together

Sharing Your Opinion

§     Using I-Messages

§     Disagreeing Constructively

§     Building Consensus

Negotiation Basics

§     Preparation

§     Opening

§     Bargaining

§     Closing

§     Evaluations

Remembering Names

§     Creating a Powerful Introduction

§     Using Mnemonics

Making An Impact

§     Creating a Powerful First Impression

§     Assessing a Situation

§     Being Zealous without Being Offensive

 

FOR WHOM: All professionals, Team Leaders, Supervisors,  Managers, Technical Staff, Key Communicators, Admin Staff and Customer Service Staff  in various segments of the organization in both the Public and Private Sectors.

 

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.



What you'll learn This workshop is designed to increase the skills of personnel across a range of disciplines. The workshop identifies and examines the key components of the role and within each element, builds up a range of approaches and techniques for operating an efficient office or support team.
Seats Remaining 15
Venue Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba - Lagos.
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Starts On 17 Oct 2017
Ends On 20 Oct 2017
Registration Closes 17 Oct 2017



Trainer

Alpha Partners
Member since: 1 year ago
Alpha Partners is a staff training and development company headquartered in Lagos, Nigeria.

Pay ₦105000 for this Training

Training Cost ₦105000
VAT (0%) ₦0
Total Cost ₦105000
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