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In today’s sophisticated market, the quality of product is not on its own sufficient to maintain or expand
market share. Improving customer relations is one enduring way of keeping your customers. Customers
are individuals; they need to feel that you care. Every form of customer contact, if well managed, provides
an opportunity to build a relationship and develop future business. This course will help you develop the
skills to enable you become customer focused and deliver excellent service to your customers.
WHO Should Attend:
Managers, sales personal and officers who inter face with customers.
Godwin Onokpachere, B. Sc., M.Sc., LL.B. B.L., ACIB, ACIPM
Funso Oyeniyi, B.A., M.Sc., B.Th, DD., rpa, FInstSMM,
Time: 8:30 am – 5:00 pm
|What you'll learn||Participants will: • Understand the impact of good/bad customer service on the business • Work as a service team • Learn empathic listening skills • Display excellent customer service skills • Respond appropriately to different customer personality types • Execute service recovery efforts • Manage difficult customers • Take responsibility for complete customer satisfaction|
|Venue||Impact Learning Centre, 10, Obokun Street,Off Coker Road, Ilupeju, Lagos, Nigeria.
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|Starts On||12 Jun 2017|
|Ends On||14 Jun 2017|
|Registration Closes||10 Jun 2017|
Pay ₦98500 for this Training