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Superior Customer Service

0 person is attending    0 Views    Secretarial duties    ₦98500   

In today’s sophisticated market, the quality of product is not on its own sufficient to maintain or expand  

market share. Improving customer relations is one enduring way of keeping your customers. Customers 

are individuals; they need to feel that you care. Every form of customer contact, if well managed, provides 

an opportunity to build a relationship and develop future business. This course will help you develop the 

skills to enable you become customer focused and deliver excellent service to your customers.

WHO Should Attend:  

Managers, sales personal and officers who inter face with customers. 

 

Facilitators: 

Godwin Onokpachere, B. Sc., M.Sc., LL.B. B.L., ACIB, ACIPM 

Funso Oyeniyi, B.A., M.Sc., B.Th, DD., rpa, FInstSMM, 

Time: 8:30 am – 5:00 pm 

 



What you'll learn Participants will: • Understand the impact of good/bad customer service on the business • Work as a service team • Learn empathic listening skills • Display excellent customer service skills • Respond appropriately to different customer personality types • Execute service recovery efforts • Manage difficult customers • Take responsibility for complete customer satisfaction
Seats Remaining 10
Venue Impact Learning Centre, 10, Obokun Street,Off Coker Road, Ilupeju, Lagos, Nigeria.
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Starts On 12 Jun 2017
Ends On 14 Jun 2017
Registration Closes 10 Jun 2017



Trainer

Impact Consulting
Member since: 2 years ago
Impact Training & Management Consulting Limited was registered and commenced business in 2003, with highly experienced consultants as its directors.

Pay ₦98500 for this Training

Training Cost ₦98500
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Total Cost ₦98500
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