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Front Office Customers Relations Skills

0 person is attending    0 Views    Secretarial duties    ₦87500   

Your front office personnel shape the perception of the public about your organisation. This course  

aims to provide front office staff with the right attitudes, skills and knowledge to make every 

customer contact positive and memorable. Delegates will have the opportunity to improve their 

skills through role play case studies and practical exercise to enable them return confidence to the 

workplace ready to satisfy their customers

WHO Should Attend 

All personnel with first contact with customers - customer relation officers, secretary/receptionists, 

security officers and cashiers

 



What you'll learn Participants will • Acquire friendly, welcoming, ready to help attitude • Be gate “opener” rather than “gate keeper” • Become more aware of front office roles in organisation success. • Handle enquiries in a customer friendly manner • Competently attend to complaints • Conduct themselves in a professional manner • Making customers fee special and valued • Taking responsibility for complete customers satisfaction • Managing impressions face to face and on the phone • Putting customer first
Seats Remaining 10
Venue Impact Learning Centre, 10, Obokun Street,Off Coker Road, Ilupeju, Lagos, Nigeria.
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Starts On 22 Jun 2017
Ends On 23 Jun 2017
Registration Closes 20 Jun 2017



Trainer

Impact Consulting
Member since: 1 year ago
Impact Training & Management Consulting Limited was registered and commenced business in 2003, with highly experienced consultants as its directors.

Pay ₦87500 for this Training

Training Cost ₦87500
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Total Cost ₦87500
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